Course Leader
Randy Celaya, HDI Faculty Member
Randy has been recognized as a strong motivator, results focused coach and effective communicator working with groups or individuals to achieve success. Mr. Celaya has worked extensively with Help Desks and Call Centers around the world to develop and train Professional to Director level positions in customer support, critical thinking, team building, and problem solving skills. Randy was critical in the conception of one of the Help Desk industries most recognized certifications in the support services industry and has served as the keynote speaker at Help Desk and Call Center events around the world.
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