Home "HDI Seminars 2010"

HDI comes to the UK for three days only this September!
Whether you are a help desk analyst, support centre team lead, help desk manager, or support centre director, HDI provides the certification and training to help IT service and technical support professionals provide excellent help desk service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognised industry standards developed by an international committee of industry experts and practitioners.

At the NEC Birmingham this September, co-located with both Service Management Expo and Call Centre Expo, HDI will be providing four bespoke training courses designed to help support centre and help desk operations improve efficiencies, increases the quality of service, and advance service and support through professional development. Certification through HDI demonstrates an individual's value through an industry recognised credential while raising the performance of the organisation.